The National Passport Information Center is a call center also known as NPIC. The call center was setup by the Passport Office branch of the U.S. Government State Department in the middle 1990's.
In the early 1990's, The U.S. Passport Office was responsible for the production of passports and operating the information center. During this time, the U.S. Government reported a considerable increase in the number of applications being received. This caused for long delays in application processing time and poor customer service. As a direct result, many applications were not being properly processed.
The NPIC was created by the United States Government to be the information branch of the U.S. Passport Office. The goal of the National Passport Information Center is to provide individuals with information about their passport documents.
By adding the information center, this allowed the Passport Office to have better focus on producing the requested documents and passports. During this time, the U.S. Government streamlined and improved processing measures.
This service will not work if your information is not registered in the Passport Agency's database.
This service center should only be used if you have a registered passport or if you have submitted an application to obtain a passport. However, you must have a receipt for a submitted application to use this service.
You may also contact the NPIC if you have a travel emergency. In this situation, you are required to speak directly to a Customer Service Representative. You must be able to provide details about your passport and emergency.
When traveling with a U.S. Passport, you are required to register at the Consulate or passport office nearest to your destination. Failing to register your entry could cause problems if you need to contact the NPIC in a travel emergency.
The NPIC service center was changed to a toll-free service in 2003. Now the center can be contacted by calling 1-877-487-2778. The hearing impaired line can be reached at 1-888-874-7793.
The automated operation line can be accessed twenty-four hours a day, seven days a week. Operators can be reached daily Monday through Friday, except on federal holidays. The operators can be contacted in the office from 7:00AM to Midnight, Eastern Standard Time.
The NPIC can also be reached through email at [email protected] Do not use email to contact the National Passport Information Center if you have a travel emergency.
Visit often to learn more information from our updated National Passport Information Center.